Customer Care Β· Puqwlstenβ„’

Contact Us

Whether you need help choosing a phone accessory or assistance with an existing order, our customer support team is here to help.

Product questions, orders, delivery and after-sales support.

Direct Contact

We Are Here to Help

Email is our primary contact method. Include your order number or relevant product name so that we can assist you more efficiently.

Customer Support Email service@puqwlsten.com
Telephone +86 157 9493 3595
Customer Support Hours Monday to Friday, 9:00 a.m.–6:00 p.m.
Beijing Time (UTC+8)

Messages received outside our support hours will be reviewed in the order received during the next available support period. Service hours may change during public holidays.

Company Details

Brand and Business Information

Brand Name π˜—π˜Άπ˜²π˜Έπ˜­π˜΄π˜΅π˜¦π˜―β„’
Website https://puqwlsten.com
Legal Company Name Hangzhou Shangge E-Commerce Co., Ltd.
Owner Cheng Shuanglong
Operator Hangzhou Shangge E-Commerce Co., Ltd.
Customer Support service@puqwlsten.com
Business Address Room 428, Building 1, No. 9 Jiaqi Road, Xianlin Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province

π˜—π˜Άπ˜²π˜Έπ˜­π˜΄π˜΅π˜¦π˜―β„’ is owned and operated by Hangzhou Shangge E-Commerce Co., Ltd.

How We Can Help

Support for Every Step of Your Order

If you have questions about our phone cases, magnetic phone stands, expandable grips, wrist straps, crossbody phone lanyards, or other accessories, please contact us by email.

Whether you need product information before purchasing or assistance with an order, delivery, or after-sales matter, we will review the information you provide and offer appropriate support.

thoughtful help, clearly provided
01

Product and Compatibility Questions

Phone cases, magnetic accessories, and phone straps may use different attachment and compatibility methods. Before purchasing, please provide:

  • The brand and complete model of your phone
  • The product name or product-page link
  • Your preferred color or design
  • Whether you use a MagSafe-compatible device or case
  • Whether your case has a strap hole or requires an attachment tab

Phone model, case thickness, and magnetic construction may affect compatibility and performance. Please also review the relevant product-page information carefully.

02

Order Assistance

If you need to check your order status or believe that your order information may be incorrect, please include:

  • Your order number
  • The name used to place the order
  • The email address used at checkout
  • A clear description of the requested review or correction

If the order has not entered processing or shipment, we will check whether the requested change is still possible. Once processing, packing, or shipping has begun, some details may no longer be changed.

03

Shipping and Tracking Questions

Once your order has shipped, available tracking information will be provided through the relevant order notification. Contact us if:

  • You have not received a shipping notification within the expected period
  • Your tracking information has not updated for an extended period
  • Your package has not arrived within the estimated delivery period
  • Tracking shows β€œDelivered,” but you have not received the package
  • The shipping address may be incorrect or incomplete
  • The package may have been lost in transit

Include your order number, recipient’s name, and any available tracking information when contacting us.

04

Product Issues and After-Sales Support

If a product arrives damaged, incomplete, incorrect, or materially different from your order, please provide:

  • Your order number
  • The name of the affected product
  • A clear description of the issue
  • A photo showing the complete product
  • Close-up photos of the affected area
  • Photos of the outer packaging and shipping label
  • A video demonstrating the issue, where relevant

Keep the product, packaging, and included accessories until our initial review is complete. We will evaluate the information and provide an appropriate solution under the applicable policy.

Important Notice

Return Shipping Instructions

Do not send a return to our business registration address unless our customer support team has specifically instructed you to do so.

Our business registration address may not be the warehouse that processes returns. To request a return, contact service@puqwlsten.com before sending any item.

Once your request is approved, our customer support team will provide the applicable return address and instructions based on the product and order circumstances.

Packages sent without prior approval may not be identified or processed correctly.

Your Information

Information and Privacy

To answer product questions, locate an order, investigate a shipping matter, or provide after-sales support, we may need to request information relevant to your order.

We will use the information you provide only as reasonably necessary to address your request. For more information about how we handle personal information, please review our Privacy Policy.

Do not send complete payment card numbers, account passwords, or other unnecessary sensitive information through standard email.

Stay Connected

Connect With Our Brand

At π˜—π˜Άπ˜²π˜Έπ˜­π˜΄π˜΅π˜¦π˜―β„’, we want every phone accessory to bring more personality and enjoyment to everyday life.

If you have questions about our products, your order, or the shopping process, you are welcome to contact us using the details above.

service@puqwlsten.com