Payment & Security

This page explains the payment methods, transaction authorization, security reviews, and payment issue procedures that apply when shopping on the π˜—π˜Άπ˜²π˜Έπ˜­π˜΄π˜΅π˜¦π˜―β„’ website.

π˜—π˜Άπ˜²π˜Έπ˜­π˜΄π˜΅π˜¦π˜―β„’ is owned and operated by Hangzhou Shangge E-Commerce Co., Ltd.

Available Payment Methods

The payment methods currently available to you will be displayed at checkout.

The options shown may depend on:

  • Your order’s delivery destination

  • The currency used at checkout

  • Your device or browser

  • The availability of payment service providers

  • The payment methods currently enabled on our website

Only payment methods displayed at checkout and successfully authorized may be used to pay for an order. Please do not send complete card details by email, telephone, or through any channel outside our official checkout process.

When Payment Is Collected

When you place an order, payment may be collected immediately, or an authorization may first be requested from your bank or payment service provider before the transaction is completed.

The exact process depends on the payment method selected at checkout, the card issuer, and the payment service provider.

An order will enter our standard processing workflow only after payment has been successfully authorized. If payment is declined, reversed, or requires further verification, order processing may be suspended or the order may be cancelled.

Order Charges

Before payment is submitted, the checkout page will display the applicable order charges, which may include:

  • Product prices

  • Applicable discounts

  • Shipping charges

  • Applicable taxes or other fees

  • The final amount payable

Please carefully review the products, models, colors, quantities, delivery address, and total order amount before submitting payment.

Currency and Currency Conversion

The website or checkout page will display the currency used for your order.

If your card, bank account, or payment account uses a different currency, your card issuer or payment service provider may convert the transaction using its own exchange rate. Currency conversion fees, international transaction fees, or other charges may also apply.

These exchange rates and additional charges are determined by the relevant financial institution or payment service provider and are outside our control. If you have questions, please contact your bank or payment service provider before completing payment.

Payment Security

Online transactions are processed through the checkout system and payment service providers configured for our website.

Services used to receive, process, or transmit payment account information may apply relevant technical and operational security measures. The authentication procedures and security features available may vary depending on the payment method, bank, and payment service provider selected by the customer.

To help protect your payment information:

  • Submit payment only through the official checkout page at https://puqwlsten.com

  • Never send your complete card number by email

  • Never disclose your card security code, account password, or one-time verification code

  • Complete payment using a personal or trusted device

  • Confirm that the domain displayed in your browser is correct

  • Keep your order confirmation and payment records after completing your purchase

We will not ask you to provide your complete card number, card security code, or account password through ordinary email.

Additional Identity Verification

Some payments may require additional verification initiated by your bank or payment service provider.

Verification methods may include:

  • A one-time verification code

  • Confirmation through a banking application

  • 3D Secure verification

  • Biometric authentication

  • Other identity verification procedures required by the bank or payment service provider

If verification is not completed or is unsuccessful, the payment may be declined. We cannot bypass or complete bank verification on your behalf.

Payment Review and Fraud Prevention

To protect customers and our business, orders may be subject to automated or manual security reviews.

Where reasonably necessary, we or the relevant payment service provider may need to verify:

  • Whether the payment was authorized by the account holder

  • Whether the billing information matches the payment records

  • Whether the order or payment activity appears unusual

  • Whether additional order information is required

If an order is identified as presenting a higher level of risk, we may temporarily suspend processing and contact you using the details provided with the order.

If the necessary verification cannot be completed, the order may be cancelled. Any applicable payment will be refunded or the payment authorization released in accordance with the original payment method’s processing rules.

Please do not send identity documents or sensitive financial information unless you have confirmed that the request is genuine and necessary and understand how the information will be submitted and used.

Failed Payments

A payment may fail for several reasons, including:

  • The bank declined the transaction

  • Insufficient available funds or credit

  • Incorrect card information

  • A mismatch in the billing address

  • An expired card

  • Restrictions on international or online transactions

  • Incomplete identity verification

  • Temporary payment service unavailability

  • Browser or network connection problems

If your payment fails, first check that the information entered is correct. You may also try another payment method displayed at checkout.

If the issue continues, please contact your card issuer or payment service provider. For security and privacy reasons, banks do not always provide merchants with the complete reason for a declined transaction.

Pending Payments

Some transactions may temporarily appear as β€œPending” or β€œProcessing.”

This usually means that the bank or payment service provider is still confirming the transaction. A pending transaction does not necessarily mean that the order was successfully placed or that the payment has completed final settlement.

Please wait for an order confirmation email. If you have not received an order confirmation but see a pending amount on your account, contact service@puqwlsten.com before placing the same order again.

Duplicate Charges or Multiple Pending Amounts

If you believe that you have been charged more than once for the same order, please first check:

  • Whether you submitted more than one order

  • Whether orders were placed using different email addresses

  • Whether one of the transactions is only a temporary payment authorization

  • Whether you received more than one order number

A temporary authorization may be automatically released by your bank after a certain period. The timing is determined by the bank or payment service provider.

If you identify multiple completed charges for the same order, please contact us and provide the order number, transaction date, amount, and a screenshot of the payment record.

Before sending a screenshot, conceal the complete card number, security code, and any other unnecessary sensitive information.

Order Confirmation

After payment is completed, order confirmation information will usually be sent to the email address entered at checkout.

If you do not receive a confirmation email, please:

  1. Check your spam, junk, or promotional email folders

  2. Confirm that the email address entered at checkout was correct

  3. Check whether the payment was successful

  4. Confirm whether you received an order number

  5. Contact our customer support team for assistance locating the order

A payment record alone does not necessarily confirm that an order was successfully placed. Please retain your payment receipt and use a valid order number and order confirmation as your official order record.

Refund Security

Approved refunds will be processed in accordance with our Return & Refund Policy and will generally be returned to the original payment method.

To reduce the risk of fraud or incorrect transfers, we generally cannot issue a refund to another card, bank account, digital wallet, or third-party account unrelated to the original order.

After a refund has been issued, your bank or payment service provider may require additional time to credit the funds to your account. The time required depends on the original payment method and the relevant financial institution.

Chargebacks and Payment Disputes

If you do not recognize a transaction on your statement or believe there is a problem with an order payment, please contact us first so that we can review the relevant order and payment records.

If the transaction was genuinely unauthorized, you may also contact your bank or payment service provider to take appropriate steps to protect your account.

Please do not submit a false payment dispute for an order that has been received, is being processed normally, or can still be resolved through customer support.

Where required during a dispute review, we may provide the payment service provider with relevant order, delivery, and communication records.

Protection Against Phishing and Impersonation

Please be cautious of fraudulent websites, social media accounts, text messages, or emails pretending to represent π˜—π˜Άπ˜²π˜Έπ˜­π˜΄π˜΅π˜¦π˜―β„’.

Our official website is:

https://puqwlsten.com

Our customer support email address is:

service@puqwlsten.com

Customer Support Hours: Monday to Friday, 9:00 a.m.–6:00 p.m. Beijing Time (UTC+8)

If you receive a suspicious payment request, do not click unfamiliar links, download unknown attachments, or provide account passwords or verification codes.

You may contact us through our official customer support email address to verify whether a message is genuine.

Customer Responsibilities

To help prevent payment and order issues, please ensure that you:

  • Use a payment method that you are authorized to use

  • Provide accurate billing and delivery information

  • Review the product model, color, and quantity before payment

  • Complete any verification requested by your bank promptly

  • Keep your account, card, and verification codes secure

  • Contact your bank promptly if you identify an unauthorized transaction

  • Do not send complete payment credentials or passwords by email

Failed transactions caused by incorrect information, incomplete bank verification, or restrictions placed on the payment instrument may need to be resolved directly with the relevant financial institution.

Contact Us

If you have questions about payment status, order confirmation, duplicate charges, or refund records, please contact us:

Customer Support Email: service@puqwlsten.com

Telephone: +86 157 9493 3595

Customer Support Hours: Monday to Friday, 9:00 a.m.–6:00 p.m. Beijing Time (UTC+8)

Website: https://puqwlsten.com

When contacting us, please provide your order number, the email address used to place the order, the transaction date, and the transaction amount.

Please do not send your complete card number, card security code, account password, or one-time verification code.