Privacy policy

Privacy Policy

Effective Date: September 23, 2026

This Privacy Policy explains how we collect, use, retain, and disclose your personal information when you visit https://puqwlsten.com, browse or purchase π˜—π˜Άπ˜²π˜Έπ˜­π˜΄π˜΅π˜¦π˜―β„’ phone cases, phone stands, phone lanyards, and other phone accessories, or communicate with our customer support team.

Company & Brand Information

Brand Name: π˜—π˜Άπ˜²π˜Έπ˜­π˜΄π˜΅π˜¦π˜―β„’
Website: https://puqwlsten.com
Legal Company Name: Hangzhou Shangge E-Commerce Co., Ltd.
Owner: Cheng Shuanglong
Operator: Hangzhou Shangge E-Commerce Co., Ltd.
Business Address: Room 428, Building 1, No. 9 Jiaqi Road, Xianlin Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province
Customer Support Email: service@puqwlsten.com
Telephone: +86 157 9493 3595
Customer Support Hours: Monday to Friday, 9:00 a.m.–6:00 p.m. Beijing Time (UTC+8)

π˜—π˜Άπ˜²π˜Έπ˜­π˜΄π˜΅π˜¦π˜―β„’ is owned and operated by Hangzhou Shangge E-Commerce Co., Ltd.

Scope of This Policy

This policy applies to personal information processed when you:

  • Visit or use our website

  • Browse, select, or purchase products

  • Create or use a customer account

  • Submit an order or payment

  • Subscribe to emails or other marketing communications

  • Contact our customer support team

  • Submit a return, refund, or after-sales request

  • Participate in a website promotion or survey

  • Interact with us through social media or another channel

Third-party websites, applications, and services maintain their own privacy policies. This policy does not apply to third-party services that we do not control.

Information We May Collect

The information we collect depends on how you interact with our website and services.

Identity and Contact Information

This may include:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Country or region

  • Account login information

Order and Product Information

When you purchase a phone case, magnetic phone stand, beaded wrist strap, crossbody phone lanyard, or another accessory, we may collect:

  • Order number

  • Products purchased

  • Product model, pattern, color, and quantity

  • Compatible phone model

  • Order amount

  • Discount information

  • Shipping method

  • Order status

  • Return, refund, or after-sales records

Please verify your phone model, product style, and color before submitting an order.

Payment and Transaction Information

Payments are generally processed through our website checkout and third-party payment service providers.

We may receive limited transaction information, including:

  • Payment status

  • Transaction identifier

  • Payment date and time

  • Payment amount

  • Type of payment method used

  • Billing information

  • Risk-review results

  • Partially masked card information

We generally do not directly retain complete card numbers, card security codes, account passwords, or one-time verification codes. Do not send this information to us through email or another unsecured channel.

Device and Website Usage Information

When you visit our website, we or relevant service providers may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Language settings

  • Approximate location

  • Visit date and time

  • Pages viewed

  • Click, search, and shopping-cart activity

  • Referring website

  • Information generated through cookies and similar technologies

This information helps us understand website use, improve product presentation, and identify unusual activity.

Customer Support Information

When you contact us, we may collect:

  • The content of your inquiry

  • Order number

  • The email address associated with the order

  • Communication records

  • A description of the product issue

  • Photographs or videos you voluntarily provide

  • Shipping, return, or refund information

Before sending product photographs or order screenshots, please conceal card numbers, passwords, verification codes, and other sensitive information unrelated to your request.

Marketing and Preference Information

If you choose to receive marketing communications, we may record:

  • Subscription status

  • Product categories that may interest you

  • Email interaction information

  • Communication language

  • Marketing preferences

  • Unsubscription records

You may unsubscribe at any time through the link included in a marketing email.

Sources of Information

We may obtain personal information from:

  • Information you provide directly

  • Your activities when shopping or creating an account

  • Browsers, devices, cookies, and similar technologies

  • Payment, logistics, website-hosting, and technical service providers

  • Partners legally permitted to provide information to us

  • Information you provide when interacting with us through social media or public channels

How We Use Personal Information

We may use personal information for the following purposes.

Processing and Fulfilling Orders

This may include:

  • Receiving and confirming orders

  • Verifying products, models, colors, and quantities

  • Processing payment status

  • Arranging packing and shipment

  • Providing tracking and order updates

  • Processing cancellations, returns, and refunds

  • Providing product-related after-sales support

Providing Customer Support

This may include:

  • Responding to product and compatibility questions

  • Assisting with order searches

  • Handling delivery issues

  • Reviewing return or exchange requests

  • Helping resolve issues involving phone cases, stands, or lanyards

  • Retaining necessary customer communication records

Maintaining and Improving the Website

This may include:

  • Optimizing website functions and page layouts

  • Improving product categories and search results

  • Understanding interest in different styles, colors, and accessory types

  • Detecting technical problems

  • Improving checkout and mobile browsing

Security and Fraud Prevention

This may include:

  • Verifying transactions

  • Identifying unusual orders

  • Preventing fraud, account misuse, and unauthorized payments

  • Protecting our website, customers, and business

  • Handling payment disputes and chargebacks

  • Performing reasonable security reviews

Marketing and Personalization

Where necessary permission has been obtained or the activity is otherwise permitted by law, we may:

  • Send information about new products, promotions, or events

  • Recommend related phone accessories

  • Improve product displays based on browsing or purchase activity

  • Measure the effectiveness of marketing activities

You may withdraw from marketing communications by following the unsubscribe instructions provided in the message.

Legal and Operational Requirements

We may process information to:

  • Comply with applicable legal or regulatory obligations

  • Maintain tax, accounting, and transaction records

  • Enforce website terms and related policies

  • Respond to legally valid requests

  • Establish, exercise, or defend legal rights

  • Protect the legitimate rights and interests of customers, our company, and third parties

Cookies and Similar Technologies

We may use cookies, pixel tags, local storage, and similar technologies to support normal website operations and understand website use.

These technologies may be used to:

  • Maintain shopping-cart and checkout functions

  • Remember language, region, or account preferences

  • Support customer account access

  • Analyze visits and page performance

  • Detect errors and unusual activity

  • Measure advertising or marketing performance

  • Present more relevant products

Certain cookies are necessary for the website to operate. Other cookies may require your choice or consent under applicable requirements.

You can delete or limit cookies through your browser settings. Disabling necessary cookies may prevent the shopping cart, account login, checkout, or other website functions from operating correctly.

How We Disclose Personal Information

To operate our website and fulfill orders, we may disclose necessary information to the following categories of recipients.

Website and Technical Service Providers

This may include providers of:

  • Website hosting

  • E-commerce platforms

  • Data storage

  • Website maintenance

  • Analytics tools

  • Customer support systems

  • Email and communication services

Payment Service Providers

We may share necessary information with banks, payment processors, and other financial service providers to complete payments and refunds, verify transactions, and prevent fraud.

Shipping and Logistics Providers

To deliver products, provide tracking updates, and resolve delivery issues, we may provide warehouses, carriers, customs agents, or last-mile delivery providers with:

  • Recipient’s name

  • Shipping address

  • Telephone number

  • Order-shipping information

  • Parcel and tracking identifiers

Professional Advisers and Authorized Authorities

Where reasonably necessary, we may disclose relevant information to accountants, auditors, lawyers, insurers, regulatory authorities, law-enforcement agencies, or other recipients legally authorized to receive it.

Business Transaction Participants

If the company undergoes a reorganization, merger, financing, asset sale, or another business transaction, relevant information may be provided to professional advisers or transaction participants, subject to legal requirements and appropriate confidentiality measures.

We do not sell complete personal profiles solely in exchange for direct monetary payment. Whether certain data disclosures involving analytics or advertising technologies are considered a β€œsale,” β€œsharing,” or targeted advertising in a particular region depends on applicable law and how the relevant technology is used.

International Data Processing

Our website, service providers, payment processors, or logistics partners may operate outside your country or region.

Your personal information may therefore be transferred to and processed in other countries or regions whose data-protection rules may differ from those in your location.

Where required by applicable law, we will take reasonable measures intended to ensure that the relevant recipients provide appropriate protection for personal information.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, perform a contract, process an order, provide customer support, comply with legal obligations, or resolve disputes.

The applicable retention period may depend on:

  • The type and sensitivity of the information

  • Order and transaction record requirements

  • Whether a customer account remains active

  • The status of a return, refund, or payment dispute

  • Tax, accounting, and legal requirements

  • Security and fraud-prevention needs

  • Whether a complaint, claim, or dispute exists

When information is no longer required, we will delete, anonymize, or otherwise appropriately dispose of it according to the circumstances.

Information Security

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, use, disclosure, alteration, or loss.

These measures may include:

  • Protected website connections

  • Information-access restrictions

  • Third-party secure payment-processing services

  • Monitoring of unusual transactions or website activity

  • Security controls for relevant operational processes

However, no method of internet transmission or electronic storage can guarantee absolute security. Please use a secure device and network when accessing the website and protect your account password and verification codes.

If you suspect that your account or order information has been used without authorization, contact us promptly. If a payment account is involved, also contact the relevant bank or payment service provider.

Your Privacy Rights

Depending on the laws applicable in your country or region, you may have the right to:

  • Request information about how we process your personal information

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

  • Request deletion of eligible personal information

  • Request restriction of certain processing activities

  • Object to certain processing activities

  • Request a copy of eligible information

  • Withdraw previously provided consent

  • Opt out of marketing communications

  • Appeal or complain about certain privacy decisions

These rights may not apply in every circumstance. We may retain certain information for reasonable purposes such as order fulfillment, transaction records, fraud prevention, tax obligations, legal compliance, or dispute handling.

To submit a privacy request, email service@puqwlsten.com.

To protect personal information, we may need to verify your identity and your relationship to the relevant account or order. Do not send complete card information, account passwords, or one-time verification codes through ordinary email.

Marketing Choices

If you subscribe to marketing emails, you can unsubscribe through the link in the email or contact us to submit a request.

Even after you opt out of marketing communications, we may continue sending non-marketing notifications relating to an existing order, payment, shipment, account security, return, refund, or policy update.

Children’s Privacy

Our website and products are primarily intended for consumers who can legally shop online and are not specifically directed toward children.

We do not knowingly ask children to provide personal information without appropriate authorization from a parent or legal guardian.

If you believe that a child has improperly provided personal information to us, please contact service@puqwlsten.com. After verifying the circumstances, we will take reasonable action.

Certain phone lanyards, beaded accessories, decorative pieces, or packaging materials may contain small parts. Purchasers should review the product information and determine whether an item is appropriate for its intended user. Children should not be permitted to handle accessories that may create swallowing, entanglement, or other risks without supervision.

Third-Party Links

The website may contain links to third-party websites, social media pages, payment services, or other external services.

We do not control how these third parties collect or use personal information. Please review their privacy policies and terms before using an external service.

Changes to This Privacy Policy

We may update this Privacy Policy because of changes to website functions, business processes, service providers, or legal requirements.

The updated policy will be published on this page with a revised effective date. Material changes may also be communicated through a website notice or another appropriate method.

We recommend reviewing this page periodically to remain informed about our current privacy practices.

Contact Us

If you have questions about this Privacy Policy, our handling of personal information, or a privacy-rights request, please contact:

Operator: Hangzhou Shangge E-Commerce Co., Ltd.
Owner: Cheng Shuanglong
Customer Support Email: service@puqwlsten.com
Telephone: +86 157 9493 3595
Customer Support Hours: Monday to Friday, 9:00 a.m.–6:00 p.m. Beijing Time (UTC+8)
Website: https://puqwlsten.com
Business Address: Room 428, Building 1, No. 9 Jiaqi Road, Xianlin Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province

Messages received outside our customer support hours will be reviewed in the order received during the next available support period.