FAQ

Welcome to the 𝘗𝘶𝘲𝘸𝘭𝘴𝘵𝘦𝘯™ Frequently Asked Questions page.

Here you can find answers about product compatibility, phone cases, magnetic phone grips and stands, phone straps, orders, shipping, and after-sales support. If your question is not answered below, contact us at service@puqwlsten.com.【Customer Support Hours: Monday to Friday, 9:00 a.m.–6:00 p.m. Beijing Time (UTC+8)】

Brand and Products

What products does 𝘗𝘶𝘲𝘸𝘭𝘴𝘵𝘦𝘯™ offer?

We offer Korean-inspired phone accessories with playful and expressive designs, including:

Creative patterned phone cases
MagSafe-compatible magnetic phone cases
Magnetic phone stands
Expandable phone grips
Beaded phone wrist straps
Adjustable crossbody phone lanyards
Decorative phone chains and related accessories

Available designs, colors, and compatible device models are shown on each product page.

Who are your products designed for?

Our accessories are designed for anyone who wants to add more color, personality, and decorative detail to an everyday phone.

Our collections include sweet, fresh, nostalgic, colorful, and crystal-inspired styles suitable for studying, commuting, traveling, taking photos, and coordinating with everyday outfits.

Are the products sold by 𝘗𝘶𝘲𝘸𝘭𝘴𝘵𝘦𝘯™?

Yes. 𝘗𝘶𝘲𝘸𝘭𝘴𝘵𝘦𝘯™ is owned and operated by Hangzhou Shangge E-Commerce Co., Ltd.

The company manages the products and related customer services offered through this website.

Phone Case Compatibility

How do I choose the correct phone case model?

Before purchasing, select the option that exactly matches your phone model.

Phones within the same series may have different dimensions and camera openings depending on whether they are the standard, Plus, Pro, or Pro Max version, as well as the year in which they were released. Do not select a case based only on the phone’s appearance.

You can check the device name or model information in your phone settings. If you are still unsure, email the complete brand and model of your phone to service@puqwlsten.com before ordering.

Do your phone cases fit every phone model?

No. Each phone case may support a different selection of devices.

Only the phone models specifically listed among the product options are considered compatible. If your phone model is not listed, do not select another model simply because it looks similar.

Will the camera opening look exactly the same as the one in the product images?

Camera layouts, button positions, and edge dimensions vary between phone models. The camera opening and exact placement of printed details may therefore differ slightly across versions of the same design.

The overall design theme will remain consistent, but the physical structure will correspond to the selected phone model.

MagSafe and Magnetic Accessories

What does “MagSafe-compatible” mean?

“MagSafe-compatible” means that the product is designed to work with suitable MagSafe devices, cases with an integrated magnetic structure, or related magnetic accessories.

Compatibility does not mean that every phone or case will provide the same magnetic strength. Device model, case thickness, material, and magnetic-ring placement may all affect performance.

Can a magnetic phone stand attach directly to any phone case?

No.

A standard phone case without a suitable magnetic structure may not hold a magnetic stand securely. Before use, confirm that your device or case includes an appropriate MagSafe-compatible magnetic ring and review the compatibility information on the product page.

Will a magnetic stand always maintain the same strength?

Magnetic performance may be affected by case thickness, surface material, dust, handling, and the weight of attached accessories.

Make sure the contact surfaces are clean and flat, and test the connection in a safe environment before regular use. Do not rely on a magnetic accessory to suspend additional weight beyond the phone itself.

Can an expandable phone grip also be used as a stand?

Some designs combine grip and stand functions, but not every product supports the same viewing angles or placement methods.

Review the specific function description on the product page. Take extra care when placing the phone on uneven, wet, or slippery surfaces.

Phone Straps and Wrist Straps

How do I attach a phone strap?

The attachment method depends on the product design and the structure of your phone case. Common methods include:

Attaching the strap to a built-in lanyard hole
Using a compatible phone-strap attachment tab
Connecting the strap to an included or compatible attachment ring

Before use, confirm that the strap, attachment tab, ring, and phone case are all secure and in good condition.

Can every phone case be used with a phone strap?

No.

If a case does not have a built-in lanyard hole, you will normally need a strap attachment tab compatible with the case and its charging-port opening. Cases that are too thin, have oversized openings, or do not fit the phone securely may not be suitable for use with a strap.

Are the crossbody phone straps adjustable?

Products identified as “Adjustable” can be adjusted within the range described on the relevant product page.

Cord construction and adjustable length vary by design, so review the product details before purchasing.

What precautions should I take when using a phone strap?

Before each use, inspect the cord, clasp, bead strand, metal ring, and connection point on the phone case.

Avoid forceful pulling, swinging the phone, wearing the strap during strenuous activities, or allowing it to contact sharp objects, high heat, or machinery. Phone straps are intended to assist with carrying and cannot guarantee against drops in every situation.

Colors, Patterns, and Appearance

Will the product color look exactly the same as it does online?

We make reasonable efforts to display product colors accurately. However, monitor settings, screen brightness, photography lighting, and production batches may result in slight color differences.

Products with crystal, pearl, transparent, glitter, or reflective details may also look different under different lighting conditions.

Can the position of patterns or decorations vary?

Some printed, beaded, transparent, or handmade-look accessories may have slight differences in placement, texture, or color. These minor variations will not usually affect the product’s basic use.

If a difference materially affects the product’s function or the item does not match the design ordered, contact our customer support team.

Are the phone and other display items included?

Unless a product page specifically states otherwise, phones, bags, jewelry, clothing, and other styling props shown in product images are for display only and are not included.

The product title, selected options, and product description identify what is included with each purchase.

Use and Care

How should I clean a phone case or phone stand?

Gently wipe the item with a soft, slightly damp cloth and allow it to air-dry.

Avoid bleach, strong solvents, abrasive cleaning products, or rough tools, as these may damage printed details, transparent surfaces, coatings, adhesive areas, or decorative components.

How should I care for beaded phone charms and straps?

Avoid prolonged contact with water, perfume, cosmetics, cleaning products, and perspiration. Store the item in a dry place and avoid crushing, tangling, or rubbing it against sharp objects.

Regularly inspect knots, bead strands, clasps, and metal rings. Stop using the product if you notice looseness, cracks, or significant wear.

Are these products suitable for children?

Some phone accessories contain small beads, metal clasps, magnetic components, or removable decorations that may present swallowing, entanglement, or other safety risks.

These products are not toys and should be kept away from young children and pets. Children should use them only under adult supervision.

Orders and Payments

How do I know whether my order was successfully placed?

After your order is submitted successfully, an order confirmation is normally sent to the email address provided at checkout.

If you do not receive it, check your spam and promotional folders and confirm that payment was completed. If you still cannot locate the confirmation, contact customer support with the name and email address used for the order and relevant payment information. Do not send complete payment card numbers by email.

Can I change or cancel an order after placing it?

If you need to change a shipping address, phone model, color, or other order detail, or if you wish to request cancellation, contact service@puqwlsten.com as soon as possible.

If the order has not entered processing, packing, or shipment, we will check whether the requested change or cancellation remains possible. Once processing has begun or the order has shipped, we may be unable to complete the request.

Which payment methods can I use?

The payment methods currently available will be displayed at checkout. Available options may vary according to location, currency, device, or payment service provider.

Never send complete card numbers, security codes, or account passwords by email.

Shipping and Tracking

How long does it take for an order to ship?

Order processing times are provided in our Shipping Policy and may also be displayed at checkout.

Processing time and transit time are separate stages. Estimated transit time normally begins after the order has been dispatched, not when the order was placed.

How do I track my order?

Once the order has shipped and usable tracking information becomes available, you will normally receive a shipping notification containing the relevant tracking details.

It may take some time for new tracking events to appear in the carrier’s system.

What should I do if tracking has not updated?

First check whether the package remains within the estimated delivery period. If tracking has not updated for an extended period or the package may be lost, email your order number and tracking details to service@puqwlsten.com.

We will assist with reviewing the order status and available carrier information.

Tracking shows “Delivered,” but I have not received my package. What should I do?

Check around the delivery address, mailbox, entrance, reception desk, and any designated safe location. Ask members of your household, neighbors, or building staff whether they accepted the package for you.

If you still cannot locate it, contact us promptly with your order number and tracking information. We will help review the available records and explain the next steps.

Returns, Refunds, and Product Issues

How do I request a return?

Review our Return & Refund Policy first to confirm whether the product meets the return conditions.

To submit a request, email service@puqwlsten.com with your order number, product name, reason for the request, and relevant photos or videos.

Can I send a product directly to your business address?

No. Do not send a product to our business registration address without first receiving return approval and shipping instructions.

Our business registration address may not be the warehouse that processes returns. Once a return request is approved, our customer support team will provide the applicable return address and instructions.

What should I do if an item arrives damaged, incorrect, or missing components?

Your order number
A photo of the complete product
Close-up photos of the affected area
Photos of the outer packaging and shipping label
A description of the issue
A video showing the issue, where relevant

Keep the product, packaging, and included accessories until our initial review is complete. We will evaluate the circumstances and provide an appropriate solution under the applicable policy.

Where will an approved refund be sent?

Approved refunds are normally issued to the original payment method.

The specific process and estimated timing are explained in our Return & Refund Policy. Your payment provider or bank may require additional time to post the funds to your account.

Accounts and Privacy

Do I need to create an account to place an order?

Account requirements depend on the checkout options currently available on the website. If guest checkout is offered, you may complete your purchase by following the on-screen instructions.

Whether or not you create an account, make sure the email address and shipping information entered with the order are accurate.

Where can I learn how my personal information is handled?

Please review our Privacy Policy for information about how we collect, use, retain, and protect personal information.

If you have a privacy-related question, contact us at service@puqwlsten.com.

Still Need Help?

If this page does not answer your question, contact us:

Customer Support Email: service@puqwlsten.com
Phone Number: +86 157 9493 3595
Website: https://puqwlsten.com

To help us locate your order more efficiently, include your order number and the email address used at checkout.