Shipping Policy

Effective Date: September 23, 2026

This Shipping Policy applies to 𝘗𝘶𝘲𝘸𝘭𝘴𝘵𝘦𝘯™ products purchased through https://puqwlsten.com, including phone cases, magnetic phone stands, expandable phone grips, phone wrist straps, crossbody phone lanyards, and other phone accessories.

𝘗𝘶𝘲𝘸𝘭𝘴𝘵𝘦𝘯™ is owned and operated by Hangzhou Shangge E-Commerce Co., Ltd.

Shipping Destinations

We ship to the countries and regions currently supported on our checkout page.

Available shipping destinations may change depending on:

• The service coverage of our logistics providers

• Local laws and import requirements

• Product or parcel restrictions

• Customs clearance and delivery conditions

• The shipping services currently offered through our website

If we cannot ship to a particular address, the relevant shipping option may not appear at checkout, or the order may be cancelled following review.

Please do not use an address that cannot be served by the applicable carrier. Availability for P.O. boxes, military addresses, remote locations, and freight-forwarding addresses is subject to the options displayed at checkout and the carrier’s actual service coverage.

Order Processing

Orders enter processing after payment has been successfully authorized and any necessary order review has been completed.

Order processing may include:

• Verifying the order and payment status

• Confirming the phone model, product style, color, and quantity

• Picking and inspecting the products

• Organizing and packaging the accessories

• Creating the shipping label

• Transferring the parcel to the shipping carrier

Order processing time does not include the transit period after the parcel has been transferred to the carrier.

Processing may take longer during weekends, public holidays, promotional events, new product launches, or periods of high order volume. If further confirmation is required, we may contact you using the details provided with your order.

Phone Model and Product Selection

Certain phone cases, magnetic accessories, and phone stands are compatible only with specific phone brands or models.

Before placing an order, please carefully confirm:

• The phone brand and complete model name

• The phone size or version

• The selected product color

• The pattern or style

• MagSafe or magnetic compatibility requirements

• How the lanyard, wrist strap, or connector accessory is intended to be used

• The product quantity

Returns or exchanges resulting from an incorrectly selected phone model, color, or style will be handled according to our Return & Refund Policy.

Shipping Methods and Charges

Available shipping methods, applicable charges, and estimated delivery times will be displayed at checkout.

Shipping charges may depend on:

• The destination country or region

• The delivery address

• Parcel weight and dimensions

• The number of products ordered

• The selected shipping method

• Applicable promotions

• Local carrier or additional service charges

Please review the shipping method, shipping charge, and total order amount displayed at checkout before submitting payment.

Unless clearly stated otherwise in a website promotion or at checkout, shipping charges are not automatically waived. Whether the original shipping charge can be refunded after an order has been submitted will depend on the order status and our Return & Refund Policy.

Estimated Delivery Times

Delivery times shown at checkout, in an order confirmation, or in tracking information are estimates only and do not guarantee delivery on a specific date.

Actual delivery times may be affected by:

• The shipping destination

• Carrier transportation arrangements

• Customs inspections or import clearance

• Weather conditions or natural disasters

• Public holidays

• Changes to flights, ports, or transportation routes

• Delivery conditions in remote areas

• Incorrect or incomplete delivery information

• Local strikes, public events, or other circumstances beyond our control

After a parcel has been transferred to the carrier, its transportation progress is primarily managed by that carrier. We will provide reasonable assistance with delivery inquiries but cannot control delays caused by carriers or customs authorities.

Order Confirmation and Tracking

After an order has been successfully placed, an order confirmation will normally be sent to the email address provided at checkout.

Once an order has been shipped, we will provide a tracking number or tracking information by email or through the order page if the selected shipping service supports tracking.

Tracking information may take some time to appear in the carrier’s system. If tracking is temporarily unavailable immediately after dispatch, this does not necessarily mean that the parcel has not been transferred to the carrier.

If tracking information has not been updated for an extended period, please contact our customer support team and provide:

• Your order number

• The email address used to place the order

• The recipient’s name

• The tracking number

• The delivery address

• A description of the issue

Split Shipments

If products within the same order are handled at different locations, require different packaging times, or need to be shipped separately for operational reasons, we may divide the order into multiple parcels.

In these circumstances:

• Each parcel may have a separate tracking number

• Parcels may arrive on different dates

• Some products may arrive before others

• Tracking information may be provided separately through the order page or by email

Unless otherwise stated at checkout or in an order notification, customers will not normally be charged an additional standard shipping fee when we choose to split an order.

Delivery Address

Customers are responsible for providing an accurate, complete, and deliverable shipping address before placing an order, including:

• Recipient’s name

• Street name and number

• Apartment, unit, room, or floor information

• City

• State, province, or region

• Postal or ZIP code

• Country or region

• A reachable telephone number

For international deliveries, please enter the address using Latin characters or another format supported by the local shipping system.

An incomplete, inaccurate, or unverifiable address may delay order processing or delivery. We may contact you using the email address or telephone number provided with the order to confirm the information.

Order Changes and Cancellations

If you need to change the delivery address, phone model, color, product quantity, or cancel an order, please contact us as soon as possible at:

service@puqwlsten.com

Please include your order number and clearly describe the requested change.

We will make a reasonable effort to process your request before the order enters the packaging or shipping process, but we cannot guarantee that every modification or cancellation request can be completed.

Once an order has been packaged, assigned a shipping label, or transferred to the carrier, we generally cannot change its address or product details or cancel the shipment.

Please do not rely solely on an address change submitted directly to the carrier. Whether a carrier permits an address change, and any associated risks, may vary by location.

Incorrect Address or Unsuccessful Delivery

A parcel may be returned, held, disposed of, or subject to additional charges if it cannot be delivered for reasons including:

• An incorrect or incomplete delivery address

• An incorrect postal or ZIP code

• A mismatch in the recipient’s name

• An unreachable telephone number

• Repeated unsuccessful delivery attempts

• Failure to collect the parcel within the required period

• Refusal of delivery

• Failure to complete local import or delivery requirements

If a parcel is returned, we will contact the customer after receiving and inspecting it to discuss reshipment or a refund, depending on the circumstances.

Additional shipping charges may apply to reshipment. Original shipping fees, return charges, non-refundable duties, or carrier fees may be deducted from any eligible refund.

Customs, Duties, and Import Charges

International orders may be subject to customs inspections and additional charges imposed by the destination country or region, including:

• Import duties

• Value-added tax or sales tax

• Customs clearance fees

• Brokerage or agency fees

• Carrier advancement fees

• Other charges imposed by local authorities or logistics providers

Unless the checkout page clearly states that these charges are included in the order total, they are generally the recipient’s responsibility.

These charges are determined by the destination country or region, customs authorities, or shipping carrier and are outside our control.

Customers are responsible for understanding local import requirements and ensuring that the purchased phone accessories may be legally imported and received. If a customer refuses to pay applicable charges, the parcel may be returned or remain undeliverable. Any resulting refund will be determined according to the parcel’s actual return status and the associated charges.

Shipping Delays

Estimated delivery dates may change due to peak shipping periods, severe weather, customs inspections, public holidays, or other circumstances beyond our control.

If your order has not arrived within the estimated period, please:

1. Review the tracking information

2. Check the delivery address shown on your order

3. Confirm whether the carrier has sent a notice

4. Check your doorway, mailbox, reception desk, or designated delivery area

5. Ask household members, neighbors, or building staff whether they accepted the parcel

6. Contact the local carrier

7. Send your order number and tracking information to our customer support team

If the carrier’s normal estimated delivery period has not yet passed, we may need to wait for further tracking updates before opening an investigation.

Marked as Delivered but Not Received

If tracking shows that your parcel has been delivered but you have not received it, please first:

• Confirm the delivery address shown on the order

• Check your doorway, mailbox, reception desk, parcel locker, or other secure delivery location

• Ask household members, neighbors, roommates, or building staff

• Review any delivery photograph or notice provided by the carrier

• Contact the local delivery office to confirm where the parcel was left

If you still cannot locate the parcel after completing these checks, please contact us promptly and provide your order number and relevant tracking information.

We may ask the carrier to investigate. The time required and the outcome will be determined according to the carrier’s procedures.

Orders recorded as delivered to the address provided at checkout will be reviewed according to the investigation result, proof of delivery, and individual circumstances.

Lost Parcels

If tracking has not been updated for an extended period or the carrier confirms that the parcel was lost in transit, please contact our customer support team.

We may require:

• The order number

• The tracking number

• The recipient’s name

• The complete delivery address

• Records of communication with the carrier

• Other information reasonably required for the investigation

After confirming that the order qualifies for assistance, we may offer a replacement, refund, or another appropriate solution based on the circumstances.

Different procedures may apply when the issue results from an incorrect address, failure to collect the parcel, refusal of delivery, use of an unauthorized forwarding service, or tracking that confirms successful delivery.

Damaged, Missing, or Incorrect Products

We package phone cases, stands, lanyards, and decorative accessories according to their characteristics, but accidental damage may still occur during transit.

After receiving your parcel, please promptly check:

• Whether the products match your order

• Whether the phone model, style, and color are correct

• Whether the quantity is complete

• Whether any product was damaged in transit

• Whether the parcel shows obvious damage or signs of tampering

If a product is damaged, missing, or incorrect, please contact service@puqwlsten.com promptly and provide:

• Your order number

• The name of the affected product

• A description of the issue

• Photographs of the product and packaging

• A photograph of the shipping label

• Any other information that may help us verify the issue

Please retain the product, original packaging, and shipping label until the matter has been resolved. Disposing of the product or packaging before receiving instructions may affect our ability to verify the issue.

Packaging and Product Appearance

To protect phone cases, magnetic stands, beaded lanyards, and other decorative accessories during transit, we may use protective bags, cushioning materials, boxes, or other suitable packaging.

Product packaging may vary depending on the production batch, shipping destination, or changes to our packaging procedures. Minor dents or marks on the outer packaging do not necessarily indicate damage to the product itself.

Product colors may vary slightly due to screen settings, photography lighting, or production batches. Whether such variations qualify for after-sales assistance will be determined according to the relevant product page and our Return & Refund Policy.

Freight Forwarders and Third-Party Receiving Services

If a customer chooses to ship an order to a freight forwarder, parcel forwarding company, hotel, shared address, collection point, or another third-party receiving service, the customer is responsible for confirming that the address can securely receive and forward the parcel.

Once tracking confirms delivery to the forwarding or third-party address provided by the customer, any subsequent loss, damage, delay, or forwarding issue may need to be resolved directly between the customer and the relevant service provider.

Responsibility Following Delivery

To the extent permitted by applicable law, responsibility for safeguarding the products transfers to the recipient once delivery has been completed at the address provided with the order.

This provision does not limit any mandatory rights granted to customers under applicable consumer protection laws.

Returns and Refunds

Returns, exchanges, and refund requests after delivery will be handled according to our Return & Refund Policy.

Do not send products directly to our business address without first contacting our customer support team and confirming the applicable return instructions. Unauthorized return parcels may not be correctly identified or processed.

Contact Us

If you have questions about order processing, tracking, delivery delays, address changes, or parcel issues, please contact:

Brand Name: 𝘗𝘶𝘲𝘸𝘭𝘴𝘵𝘦𝘯™
Operator: Hangzhou Shangge E-Commerce Co., Ltd.
Customer Support Email: service@puqwlsten.com
Telephone: +86 157 9493 3595
Customer Support Hours: Monday to Friday, 9:00 a.m.–6:00 p.m. Beijing Time (UTC+8)
Website: https://puqwlsten.com

Messages received outside our customer support hours will be reviewed in the order received during the next available support period.