Terms and Conditions

Effective Date: September 23, 2026

Welcome to 𝘗𝘶𝘲𝘸𝘭𝘴𝘵𝘦𝘯™.

These Terms and Conditions apply when you browse, select, or purchase phone cases, phone stands, phone grips, phone lanyards, phone wrist straps, and other phone accessories through https://puqwlsten.com.

Please read these Terms and Conditions carefully before accessing our website, placing an order, or purchasing a product. By using the website or submitting an order, you agree to be bound by these Terms and Conditions and the related policies published on the website.

𝘗𝘶𝘲𝘸𝘭𝘴𝘵𝘦𝘯™ is owned and operated by Hangzhou Shangge E-Commerce Co., Ltd.

Company & Brand Information

Brand Name: 𝘗𝘶𝘲𝘸𝘭𝘴𝘵𝘦𝘯™
Website: https://puqwlsten.com
Legal Company Name: Hangzhou Shangge E-Commerce Co., Ltd.
Owner: Cheng Shuanglong
Operator: Hangzhou Shangge E-Commerce Co., Ltd.
Business Address: Room 428, Building 1, No. 9 Jiaqi Road, Xianlin Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province
Customer Support Email: service@puqwlsten.com
Telephone: +86 157 9493 3595
Customer Support Hours: Monday to Friday, 9:00 a.m.–6:00 p.m. Beijing Time (UTC+8)

𝘗𝘶𝘲𝘸𝘭𝘴𝘵𝘦𝘯™ is owned and operated by Hangzhou Shangge E-Commerce Co., Ltd.

Eligibility

You must have reached the legal age required to enter into a binding contract in your country or region, or use this website and purchase products with the permission and supervision of a parent or legal guardian.

By submitting an order, you confirm that:

  • The information you provide is true, accurate, and complete

  • You are authorized to use the selected payment method

  • The order is not being placed for any unlawful, fraudulent, or unauthorized purpose

  • Purchasing and receiving the products does not violate local laws

  • You have carefully reviewed the product model, style, color, and quantity

We reserve the right to refuse or cancel orders that appear fraudulent, unusual, unauthorized, or in violation of these Terms.

Product Information

We make reasonable efforts to display and describe our products accurately, including:

  • Product names

  • Patterns and colors

  • Materials and construction

  • Compatible phone models

  • MagSafe or magnetic compatibility information

  • Dimensions and intended use

  • Package contents

  • Usage and care instructions

However, product colors may vary slightly due to screen settings, photography lighting, and production batches. Reasonable measurement differences may also occur depending on the method used.

Product packaging, labels, decorative details, or included accessories may be adjusted according to production batches and availability. We will make reasonable efforts to ensure that each product’s primary function and overall design remain consistent with the product page.

Phone Models and Compatibility

Phone cases and certain magnetic accessories are generally compatible only with specified phone models or sizes. Customers are responsible for confirming their device model and the relevant product compatibility information before placing an order.

Please note:

  • Different models within the same phone series may have different dimensions

  • Standard, Plus, Pro, and Pro Max versions are generally not interchangeable

  • Similarly named models released in different years may not be compatible

  • Magnetic performance may be affected by the phone model, case thickness, and magnetic ring structure

  • Certain magnetic accessories require a compatible phone or a case with an appropriate magnetic ring

  • Phone lanyards and wrist straps must be correctly installed, and their connection points should be inspected regularly

Returns or exchanges resulting from an incorrectly selected phone model, size, color, or compatibility option will be handled according to our Return & Refund Policy.

MagSafe and Third-Party Brand Notice

References such as “MagSafe-compatible” are used only to describe the compatibility of relevant accessories. They do not mean that the products are manufactured, sponsored, endorsed, or authorized by Apple Inc.

Apple, iPhone, MagSafe, and other third-party trademarks belong to their respective owners. References to third-party brands or device models on our website are used only to describe compatibility and help customers select suitable products.

Product Use

Customers should use products according to the instructions provided on the product page, packaging, or accompanying materials.

When using a phone stand, grip, lanyard, or wrist strap, please:

  • Confirm that the accessory has been installed correctly

  • Check that all connections are secure before use

  • Avoid exceeding the product’s reasonable carrying capacity

  • Stop using the product if it becomes worn, loose, or damaged

  • Keep it away from excessive heat, open flames, highly corrosive liquids, and sharp objects

  • Do not allow children to handle small parts or long lanyards without supervision

  • Exercise caution when using the product during sports, while driving, or in environments where entanglement may occur

Phone cases, screen-protection accessories, stands, and lanyards may offer convenience or a degree of supplementary protection during ordinary use, but they cannot guarantee that a device will remain undamaged in every fall, impact, compression, water exposure, or accident.

Unless otherwise required by applicable law, we are not responsible for damage to a device or other losses caused by incorrect installation, improper use, ordinary wear, unauthorized modification, or failure to follow product instructions.

Prices and Currency

Product prices are determined by the information displayed on the website and at checkout.

Prices may change due to:

  • Promotional activities

  • Product updates

  • Inventory and supply conditions

  • Shipping destination

  • Taxes or other applicable charges

  • Currency and exchange-rate fluctuations

To the extent permitted by law, we may adjust product prices before an order is submitted without prior notice.

If your payment account uses a different currency, your bank or payment service provider may convert the transaction and charge related fees. Those exchange rates and charges are determined by the relevant institution and are outside our control.

Taxes and Other Charges

Applicable taxes, shipping charges, and other fees will be displayed at checkout or charged according to the requirements of the destination country or region.

International orders may be subject to import duties, value-added tax, customs clearance fees, carrier advancement fees, or other charges. Unless the checkout page clearly states that such charges are included, they are generally the recipient’s responsibility.

Offers, Discounts, and Promotions

Promotional codes, discounts, and other offers may be subject to conditions including:

  • Expiration dates

  • Eligible products

  • Minimum purchase amounts

  • Usage limits

  • Eligible regions

  • Designated customers or accounts

  • Whether the offer may be combined with another promotion

Unless the promotion rules state otherwise, offers generally cannot be exchanged for cash, transferred, or applied after an order has been completed.

If an order is cancelled, returned, or refunded, the promotional value will be handled according to the promotion rules and the amount actually paid.

To the extent permitted by law, we may modify, suspend, or end unused promotional offers and cancel discounts obtained through system errors, misuse, or fraudulent activity.

Placing an Order

Adding a product to your shopping cart does not reserve that product.

Before submitting an order, please verify:

  • Product name

  • Phone model

  • Style and color

  • Quantity

  • Delivery address

  • Contact information

  • Shipping method

  • Order total

After submitting an order, you may receive an order confirmation email. This email confirms that we have received your order but does not necessarily mean that the order has been finally accepted or shipped.

An order enters formal processing only after payment authorization, order review, and product availability have been confirmed.

Order Acceptance, Refusal, or Cancellation

We may reasonably refuse, limit, or cancel an order in circumstances including:

  • The product is out of stock

  • There is an obvious product or pricing error

  • Payment is declined or reversed

  • Required identity or payment verification cannot be completed

  • The delivery address cannot be served

  • The order appears fraudulent or unauthorized

  • The quantity ordered substantially exceeds normal personal use

  • The customer has violated a website policy

  • Legal, regulatory, or logistics restrictions prevent us from fulfilling the order

If payment has already been collected and the order is cancelled, we will issue a refund or release the payment authorization through the original payment method, subject to the applicable payment provider’s procedures.

Payment

Available payment methods will be displayed at checkout.

By submitting payment, you confirm that:

  • You are authorized to use the payment method

  • The payment and billing information is accurate

  • You authorize the collection of the total amount shown for the order

  • You agree to complete any authentication required by your bank or payment service provider

Payments may be subject to automated or manual security review. For more information about payment authorization, declined transactions, pending charges, and refund security, please review our Payment & Security page.

Inventory

Product availability may change at any time.

Even if the website displays a product as available, it may become unavailable because of simultaneous orders, delayed inventory synchronization, an unsuccessful quality inspection, or other operational reasons.

If part of an order becomes unavailable, we may:

  • Contact the customer to select an alternative

  • Cancel the unavailable product

  • Refund the unavailable product

  • Adjust the order with the customer’s agreement

  • Cancel the entire order when reasonably necessary

Order Changes and Cancellations

If you need to modify or cancel an order, please contact service@puqwlsten.com as soon as possible.

Please include your order number and the details of your request.

We will make reasonable efforts to process the request before the order enters packaging or shipment, but we cannot guarantee that every modification or cancellation will be successful.

Once an order has been packaged, assigned a shipping label, or transferred to the carrier, we generally cannot change the products or shipping address or cancel the shipment.

Shipping

Order delivery is governed by our Shipping Policy.

Delivery times are estimates only and may be affected by carriers, customs procedures, weather, public holidays, address issues, and other circumstances beyond our control.

Customers are responsible for providing complete, accurate, and deliverable shipping information. Additional costs arising from an incorrect address, failure to collect a parcel, refusal of delivery, or failure to complete import procedures may be the customer’s responsibility.

Responsibility Following Delivery

To the extent permitted by applicable law, customers are responsible for safeguarding products after delivery has been completed at the address provided with the order.

This provision does not exclude or limit any mandatory rights granted to customers under applicable consumer protection laws.

Returns, Exchanges, and Refunds

Return, exchange, and refund requests are governed by our Return & Refund Policy.

Customers must not send products directly to our business address without first receiving return instructions. Unauthorized returns may not be correctly identified or processed.

If a product is damaged, missing, incorrect, or otherwise affected by a problem, please retain:

  • The product

  • The original packaging

  • The shipping label

  • The order information

  • Photographs or videos showing the issue

Please then contact our customer support team promptly.

Customer Accounts

If the website allows you to create an account, you are responsible for:

  • Providing accurate account information

  • Keeping your login credentials secure

  • Restricting access to your device and account

  • Keeping your contact information up to date

  • Informing us promptly of unauthorized activity

Activity conducted through your account may be treated as authorized by you unless you promptly report that the account has been compromised or used without permission.

We may suspend or terminate an account that violates these Terms, appears fraudulent, or may harm the website or other customers.

Product Reviews and Customer Content

If you submit a review, photograph, feedback, suggestion, or other content to the website, you must ensure that:

  • The content is truthful and relates to a genuine experience

  • You have the right to submit the text and images

  • The content does not violate another person’s intellectual property or privacy rights

  • The content does not contain unlawful, fraudulent, threatening, discriminatory, or abusive material

  • The content does not contain malware, spam, or unauthorized commercial promotions

  • The content will not mislead other customers

To the extent permitted by applicable law, you grant us a non-exclusive, royalty-free license to use, reproduce, adapt, and display content that you voluntarily submit where reasonably necessary to operate the website, display reviews, promote products, and improve our services.

We may review, hide, or remove content that violates these Terms, is unrelated to the relevant product, or may mislead customers.

Intellectual Property

The brand name, logos, website design, text, graphics, product photography, videos, patterns, layouts, and other website content may be owned by Hangzhou Shangge E-Commerce Co., Ltd., its licensors, or other relevant rights holders.

Without written permission, you must not:

  • Copy or republish website content

  • Use website content for commercial sales or advertising

  • Remove trademark, copyright, or ownership notices

  • Impersonate the brand or create misleading pages

  • Download product images or descriptions in bulk

  • Use website content to train, create, or promote an unauthorized competing commercial service

Reasonable use expressly permitted by law is not restricted by this section.

Prohibited Conduct

When using the website or purchasing products, you must not:

  • Engage in unlawful, fraudulent, or misleading conduct

  • Submit false identity, payment, or shipping information

  • Use another person’s payment method without authorization

  • Interfere with the website, servers, or checkout system

  • Bypass website security or access restrictions

  • Upload viruses, malicious code, or automated attack tools

  • Scrape website content or product information in bulk

  • Impersonate the brand, company, employees, or other customers

  • Submit false reviews or dishonest payment disputes

  • Use products for purposes prohibited by law

  • Violate another person’s intellectual property, privacy, or other rights

A violation may result in order cancellation, account restrictions, or other appropriate measures.

Third-Party Services and Links

The website may use or link to third-party services, including:

  • Payment-processing services

  • Shipping and logistics providers

  • Social media platforms

  • Website analytics tools

  • Customer support systems

  • Other external websites

These third-party services are governed by their own terms and privacy policies. Unless otherwise required by applicable law, we do not control their content, availability, or independent conduct.

Service Availability

We make reasonable efforts to keep the website operating normally, but we do not guarantee that the website or every feature will always be uninterrupted, timely, secure, or entirely free from errors.

The website may be temporarily unavailable because of maintenance, updates, technical failures, network problems, security incidents, or other circumstances.

We may reasonably modify, suspend, or discontinue certain website functions, products, or services.

Disclaimers

We make reasonable efforts to ensure that website information is accurate and that products and services are provided appropriately.

However, to the fullest extent permitted by applicable law, the website and products are provided as actually available. We do not make guarantees beyond mandatory legal requirements that:

  • The website will always be uninterrupted or error-free

  • Every product will remain available at all times

  • Product colors will appear identical on every screen

  • Magnetic accessories will work with devices or cases not expressly identified as compatible

  • A phone case or lanyard will prevent every fall, impact, or instance of device damage

  • A third-party carrier will complete delivery by an estimated date

Nothing in these Terms excludes any product guarantee or consumer right that cannot lawfully be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, we are not liable beyond the limits established by law for indirect, incidental, special, or consequential losses arising from:

  • A customer selecting an incorrect phone model or product specification

  • Incorrect installation or improper use of a product

  • Continued use of a worn accessory

  • Problems with the customer’s device

  • Failures involving third-party payment, logistics, or network services

  • Unauthorized account or payment activity

  • Events beyond our reasonable control

No limitation of liability applies where liability cannot lawfully be limited or excluded, and nothing in this section reduces any mandatory consumer right granted by law.

Indemnification

To the extent permitted by applicable law, you may be responsible for reasonable losses, claims, or expenses we incur because you violate these Terms, unlawfully use the website, infringe a third party’s rights, or submit false information.

This section does not require a consumer to assume any responsibility that cannot lawfully be imposed on them.

Force Majeure

We are not responsible beyond the extent required by applicable law for delays or failure to perform caused by events beyond our reasonable control.

Such events may include:

  • Natural disasters

  • Extreme weather

  • War, civil unrest, or public disturbances

  • Epidemics or public health measures

  • Government restrictions

  • Customs or border delays

  • Transportation or logistics disruptions

  • Strikes

  • Widespread network, energy, or communications failures

We will take reasonable and practical steps to reduce the impact where possible.

Applicable Law and Dispute Resolution

These Terms will be interpreted according to applicable law.

If you have a concern about an order, product, or service, please first contact us at service@puqwlsten.com so that both parties can attempt to resolve the matter through reasonable communication.

These Terms do not deprive consumers of any mandatory rights available under the laws of their country or region of residence, nor do they restrict a consumer’s right to seek relief from a court or regulatory authority with proper jurisdiction.

Changes to These Terms

We may update these Terms because of changes to our business, website functions, products, services, or legal requirements.

The updated Terms will be published on this page with a revised effective date. Unless otherwise required by law, updates will apply to website use and orders occurring after the new effective date.

We recommend reviewing the current version before making a purchase.

Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect and will be enforced to the fullest extent permitted by applicable law.

No Waiver

If we do not immediately exercise a right available under these Terms, this does not mean that we have waived that right.

Entire Agreement

These Terms and Conditions, together with the Privacy Policy, Payment & Security page, Shipping Policy, Return & Refund Policy, and other applicable rules published on the website, form the relevant agreement between the customer and us regarding website purchases and order processing.

If a specific promotion or product page contains additional terms, those additional terms will apply only to the relevant promotion or product.

Contact Us

If you have questions about these Terms, our products, an order, or after-sales support, please contact:

Brand Name: 𝘗𝘶𝘲𝘸𝘭𝘴𝘵𝘦𝘯™
Operator: Hangzhou Shangge E-Commerce Co., Ltd.
Customer Support Email: service@puqwlsten.com
Telephone: +86 157 9493 3595
Customer Support Hours: Monday to Friday, 9:00 a.m.–6:00 p.m. Beijing Time (UTC+8)
Website: https://puqwlsten.com

Messages received outside our customer support hours will be reviewed in the order received during the next available support period.